At Sorooted Foods, we are committed to providing high-quality products and ensuring your satisfaction. However, if you are not completely satisfied with your purchase, our Refund Policy outlines the process for requesting a refund.

1. Refund Eligibility

Refunds will only be considered under the following conditions:

• The product is damaged, defective, or faulty upon delivery.
• The product was not as described or does not meet the specifications listed on our website.
• The product is returned within 14 days of the purchase date.

Please note that all products must be unused, unopened, and in their original packaging for a refund to be processed.

2. Non-Refundable Items

Certain items are not eligible for a refund, including:

• Perishable goods such as fresh produce or frozen items.
• Items that have been opened or used.
• Gift cards and sale items.

3. Return Process

To initiate a return for a refund, please follow these steps:

1. Contact our customer service team at info@sorootedfoods.com within 14 days of receiving your order. Include your order number, the product(s) you wish to return, and a description or photo of the issue (if applicable).
2. Our customer service team will provide you with a return authorization and further instructions.
3. Pack the product securely and send it to the return address provided by our team.

Return Shipping Costs:
Customers are responsible for the return shipping costs unless the product is defective or an error was made on our part.

4. Refund Process

Once we receive and inspect the returned item, we will notify you about the status of your refund. If the return is approved, your refund will be processed and credited to your original payment method. Please allow 7-10 business days for the refund to appear on your statement, depending on your payment provider.

5. Damaged or Defective Products

If your product arrives damaged or defective, please contact us immediately. We may ask for photographs of the damaged item and its packaging to process the return or replacement.

6. Exchanges

If you would prefer an exchange instead of a refund, please let us know at the time of your return request. Exchanges are subject to product availability and must meet the same eligibility criteria as refunds.

7. Late or Missing Refunds

If you have not received your refund after 10 business days, please first check with your bank or credit card company, as there may be processing delays. If the issue persists, please contact us at info@sorootedfoods.com for assistance.

8. Changes to Refund Policy

We reserve the right to modify or update this Refund Policy at any time. Any changes will be posted on this page, and we recommend reviewing it periodically.

9. Contact Us

If you have any questions regarding our Refund Policy or need further assistance, feel free to contact us:

📧 Email: info@sorootedfoods.com
📞 Phone:
+44 7956 899552
📍 Address: 23 Witt’s Hill, Southampton, SO18 4QE