At Sorooted Foods, we strive to provide fast, reliable, and secure shipping to our customers across the UK. Below is an overview of our shipping policies and procedures.

1. Shipping Locations

We currently offer shipping throughout the UK. Unfortunately, we do not ship internationally at this time.

2. Processing Time

All orders are processed within 1-2 business days (Monday to Friday). Orders placed on weekends or public holidays will be processed on the next business day.

3. Shipping Methods and Delivery Time

We offer the following shipping options:

• Standard Shipping: Delivery within 3-5 business days.
• Express Shipping: Delivery within 1-2 business days (available at an additional cost).

Please note that delivery times may vary depending on your location and any unforeseen delays with our shipping partners.

4. Shipping Costs

Shipping costs are calculated at checkout based on the weight and delivery address of your order. We strive to keep our shipping costs affordable while ensuring timely delivery. You will see the total shipping cost before completing your purchase.

5. Free Shipping

We may offer promotional free shipping on certain products or orders above a specified amount. Please refer to the applicable terms on our website or at checkout for more details.

6. Order Tracking

Once your order is dispatched, you will receive an email notification with tracking information, so you can monitor the progress of your shipment.

7. Shipping Restrictions

We currently only ship to valid addresses within the UK. We do not ship to P.O. Boxes, military addresses, or other restricted locations.

8. Damaged or Lost Shipments

In the unlikely event that your order is damaged during transit or you do not receive your order within the estimated delivery time, please contact our customer support team immediately. We will work with the shipping carrier to resolve the issue.

9. Address Accuracy

Please ensure that your shipping address is correct and complete before placing your order. We cannot be held responsible for delays or lost packages due to incorrect address information provided by the customer.

10. Changes to Shipping Policy

We may update or modify this Shipping Policy from time to time. Any changes will be posted on this page, and we recommend reviewing it periodically.

11. Contact Us

If you have any questions about our shipping policies, need help with an order, or want to inquire about shipping options, please feel free to contact us:

📧 Email: info@sorootedfoods.com
📞 Phone:
+44 7956 899552
📍 Address: 23 Witt’s Hill, Southampton, SO18 4QE